Privacy Policy

1. Information We Collect

We collect only the information needed to run your account and orders. Depending on how you use VAYRO, this may include:

• Account details: name, mobile number, email address, and your account password (stored only in hashed form, never as plain text).
• Google Sign-In details: your name, email address and profile picture, if you choose to sign in with Google.
• Delivery details: delivery address, city, state, and pincode.
• Order and payment details: products, sizes, quantities, order value, coupon used, payment method (Cash on Delivery or online), payment status, and payment/transaction reference IDs. We do not receive or store your full card number, CVV, or UPI PIN.
• Refund details: if you request a refund, the bank account or UPI details you submit so the refund can be sent to you.
• Optional profile details: date of birth, preferred shoe size, and profile photo, if you choose to add them.
• Cart and wishlist: products you add to your cart or wishlist, and when you added them.
• Reviews: ratings, text, and any photos or videos you upload with a product review.
• Support and WhatsApp messages: messages you send to VAYRO Support or the VAYRO WhatsApp support assistant, your WhatsApp number, and related support tickets.
• Membership and offers: membership status and savings, and coupon usage.
• Technical and usage data: browser and device type, IP address, pages viewed, products viewed, add-to-cart and checkout activity, and a random session identifier.

2. Why We Collect Information and How We Use It

• Account and security: to create your account, verify you with a mobile OTP, sign you in, and protect your account from misuse.
• Orders and delivery: to process payments, pack and ship your order, arrange courier pickup and delivery, and handle cancellations, replacements, and refunds.
• Order updates: to send order confirmation and status updates (for example Order Confirmed, Shipped, Out For Delivery, Delivered, Cancelled) by WhatsApp.
• Reminders: to remind you about items left in your cart or wishlist (see Section 3).
• Birthday greetings and offers: to send birthday wishes or offers if you have shared your date of birth.
• Customer support: to answer your questions, track your support tickets, and resolve issues.
• Product help: to recommend a suitable shoe size using the size you saved.
• Reviews: to display genuine reviews and photos on product pages.
• Improvement and analytics: to understand how the website is used, fix problems, and improve our products and services.
• Fraud prevention and legal compliance: to prevent fraud and meet tax, accounting, and legal obligations.

3. WhatsApp Messages and Reminders

By giving us your mobile number, you agree that VAYRO may contact you on WhatsApp about your orders, account, and support requests. We may also send reminders about items in your cart (about 2 hours after you add them) and your wishlist (about 24 hours after you add them), followed by a further reminder after about 22 days. Reminders are sent only between 9:00 AM and 9:00 PM IST.

You can stop cart, wishlist, and promotional reminders at any time by replying STOP on WhatsApp. This pauses these reminders for 90 days. Essential order and support messages may still be sent.

4. Google Sign-In

Google Sign-In is an optional way to access your VAYRO account. If you choose it, Google shares the information shown on its authorization screen, such as your name, email address and profile picture. We use it only to authenticate you and to create or access your account. We do not receive your Google password. Our use of information received from Google follows applicable Google API policies, including the Limited Use requirements. You can review and manage third-party access in your Google Account settings.

5. Payments

Online payments are processed by Razorpay. Your card, UPI, or net-banking credentials are entered on Razorpay’s secure payment page and are handled under Razorpay’s own terms and security practices; VAYRO does not store them. We keep only the transaction references, payment status, and order details needed to manage your purchase and any refund. If you request a refund, the bank or UPI details you submit for that refund are stored so the refund can be paid to you.

6. Who We Share Information With

We do not sell your personal information. We share it only with the service providers below, and only as much as is needed for the purpose shown:

• Razorpay – to process online payments and refunds.
• Shiprocket and courier partners – your name, mobile number, delivery address, and order details, to ship and deliver your order and provide tracking.
• MSG91 – your mobile number, to send OTP verification messages.
• Meta (WhatsApp Business Platform) – your WhatsApp number and message content, to send and receive WhatsApp messages.
• Supabase – secure database and file storage where your account, order, and review data is stored.
• Vercel – website hosting and delivery.
• Google – Google Sign-In (if you use it) and Google Analytics, which receives usage data such as pages viewed and device information.
• AI service providers – messages you send to the VAYRO AI assistant on WhatsApp, along with limited verified order details, may be processed by third-party AI providers (such as Groq and Google Gemini) to generate a reply.
• Authorities and professional advisers – where required by law, or where reasonably necessary to protect users, our services, or our legal rights.

Your reviews, including your name and any photos or videos you upload, may be shown publicly on product pages.

7. Cookies, Local Storage and Analytics

We use cookies, local storage, session storage, and similar technologies to keep you signed in, remember your cart and wishlist, keep the website working, and understand usage. We use Google Analytics and our own analytics to count visits, product views, add-to-cart and checkout activity. Browser settings can control some of these technologies, but turning them off may affect features such as login and the cart.

8. Security and Storage

We use reasonable technical and organizational measures to protect your information, including hashed passwords, access-restricted databases, and encrypted connections. No online service can guarantee absolute security. Information may be processed or stored in locations where our service providers operate, subject to applicable law.

9. Retention and Your Rights

We keep your information for as long as needed to provide our services, manage orders and refunds, resolve disputes, prevent fraud, and meet legal requirements. You may ask us to access, correct, or delete your personal information, or withdraw your consent to messages, by contacting us. Some order, payment, and invoice records may need to be retained for legal, tax, or accounting reasons even after deletion of your account.

10. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from them in violation of applicable law. If you believe a child has provided information inappropriately, contact us and we will take appropriate action.

11. Third-Party Websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, which we encourage you to review.

12. Changes to This Policy

We may update this Privacy Policy when our services or legal requirements change. The updated policy will be posted on this page with a revised date.

13. Contact VAYRO

For privacy questions or requests to access, correct, or delete your information, contact VAYRO through the customer-support contact details published on vayrosneakers.in, or message VAYRO Support on WhatsApp.